Case Study: Store Supply Warehouse reduces issue resolution time by 80% with Noibu

The ecommerce evolution of Store Supply Warehouse Integrating BigCommerce and Noibu

Store Supply Warehouse, a wholesale and retail supplies company, managed 17 different ecommerce sites, which led to significant operational inefficiencies. The company struggled to swiftly identify and resolve website issues, which were primarily reported through customer complaints and negative reviews. This reactive approach strained their teams and negatively impacted customer satisfaction, prompting them to seek a solution from the vendor Noibu.

By implementing Noibu's ecommerce analytics and monitoring platform alongside a migration to BigCommerce, Store Supply Warehouse streamlined its operations. Noibu provided real-time monitoring and session replay, enabling the team to proactively identify and diagnose errors. This solution drastically reduced the time spent on issue resolution from 10 hours a week to just 2 hours, an 80% improvement, while also enhancing site performance and customer experience.

Store Supply Warehouse

Tim Haverman

C# .NET Software Developer