Case Study: Scrubs & Beyond achieves 123.36x ROI with Noibu

How Noibu helps Scrubs & Beyond rescue revenue from hidden errors

Scrubs and Beyond, the largest supplier of healthcare apparel in the United States, faced a significant challenge in managing its ecommerce site. Their Technical Support Manager, Jared Poole, lacked visibility into site errors, which often went unreported for months and caused immeasurable financial damage. The process of manually debugging issues reported by customers was incredibly frustrating and time-consuming, requiring days to gather the necessary information to even begin a diagnosis.

The company implemented the Noibu platform to gain real-time visibility into site issues. Noibu provided the necessary context to prioritize and resolve errors quickly, unlike the synthetic monitoring solutions Poole had previously considered. As a result, customer service complaints dropped dramatically from 5-6 per day to just one every few weeks. Noibu helped Scrubs and Beyond achieve a remarkable 123.36x return on investment and saved significant manpower, allowing Poole to focus his efforts elsewhere.

Scrubs and Beyond

Jared Poole

Technical Support Manager for Digital Commerce