Case Study: Monoprice achieves $1.2M in annual recovered revenue and zero fraud chargeback liability with NoFraud

Monoprice Nofraud adds $1.2m in annual bottom line revenue

Monoprice, a consumer electronics e‑commerce leader, faced rising lost sales and operational drag from an overly conservative fraud-detection system that flagged too many legitimate orders, required manual review queues during promotions and holidays, and produced roughly $40K/month in chargeback losses. To address these challenges, Monoprice selected NoFraud’s automated, full‑service fraud-detection solution (combining automation, cardholder verification and human review) to speed decisions and reduce false declines.

NoFraud implemented an integrated pass/fail fraud workflow with a chargeback guarantee and coordinated closely with Monoprice’s tech team; the results were immediate and measurable: a 78% decrease in declines due to suspected fraud, a 72% reduction in orders under review, $1.2M in additional annual revenue (about $100K/month), and $0 fraud chargeback liability, while enabling smoother seasonal spikes and international expansion.

Monoprice

Nick Thompson

Monoprice