Case Study: Modway Furniture achieves 97% reduction in chargebacks with NoFraud

Modway Furniture - Customer Case Study

Modway Furniture, a major online furniture distributor operating modway.com, faced a sudden surge in fraudulent credit-card orders that overwhelmed its initial manual-review process. After meeting NoFraud at IRCE, Modway turned to NoFraud’s anti-fraud screening and review service to address growing chargebacks and the inefficiency of time‑consuming internal verification.

NoFraud was seamlessly integrated to screen and validate every order, supplementing technology with a dedicated review team to approve legitimate but atypical transactions. The result: a 97% decrease in chargeback losses, a 98% approval rate on orders with different billing and shipping addresses, just 2–3 chargebacks per year, zero order backlogs from manual review, and $0 spent on fraud-prevention staff thanks to NoFraud.

Modway Furniture

Moshe Melamed

Chief Executive Officer