Case Study: Griot’s Garage eliminates fraud and saves 500+ hours with NoFraud

How Griot’s Garage Transformed Operations and Scaled With NoFraud + BigCommerce

Griot’s Garage, a premium car care products manufacturer and retailer, was struggling to keep up with growing fraud volumes as ecommerce orders increased. Their customer service team was spending significant time on manual fraud reviews, retraining, and handling chargebacks, which slowed fulfillment and made scaling difficult. To solve this, they turned to NoFraud, integrated with their BigCommerce storefront, to automate fraud detection and reduce operational strain.

With NoFraud, Griot’s Garage automated real-time fraud screening so that 99.75% of orders are approved instantly, while only a tiny fraction requires human review. The results included reclaiming 500+ hours per quarter, reducing chargebacks to just 9 in a year, and eliminating fraudulent chargeback losses with NoFraud’s guarantee. NoFraud also helped Griot’s Garage scale more smoothly and protect the customer experience with a seamless behind-the-scenes integration.

Griot’s Garage

Andrew Rowe

IT Manager