Case Study: Hemper achieves zero monthly chargebacks and $140K in annual overhead savings with NoFraud

Hemper is on a high with NoFraud

Hemper, a fast-growing ecommerce seller of smoking accessories and subscription boxes, faced a major fraud problem: a summer 2018 card‑testing attack led to $20K in chargeback losses in a single month and forced a six‑person customer service team to manually review flagged Shopify orders, creating heavy labor strain and poor customer experience. Seeking automation, Hemper turned to a fraud prevention app recommended by Shopify and selected NoFraud.

NoFraud was installed in minutes and immediately began auto‑screening and auto‑declining fraudulent orders, working with Hemper’s third‑party checkout and advising on measures to stop the card testing. As a result, chargebacks dropped from $20K/month to nearly $0, all fraudulent transactions were automatically canceled or held for NoFraud review, and Hemper cut its support team from six to two full‑time plus one part‑time employees, reducing overhead by $140K annually.

Hemper

Angel Ferrer

Chief Technology Officer