Case Study: TruTech Tools achieves elimination of 30+ hours/month in manual reviews and improved fraud protection with NoFraud

For TruTech Tools precision counts, especially when it comes to fraud detection

TruTech Tools, a family‑founded HVAC tools and diagnostics company, faced a growing fraud problem because some of its sensitive camera equipment has alternate illicit uses and attracts sophisticated fraudsters impersonating legitimate firms. After finding Kount’s solution inadequate and too time‑consuming for staff, TruTech Tools turned to NoFraud to get stronger, more efficient fraud detection without tying up management-level resources.

NoFraud implemented its ticket review system with a priority workflow and white‑labelled customer emails, giving fast, seamless reviews (under two hours for high‑priority tickets) and preserving TruTech Tools’ brand experience. The NoFraud program eliminated more than 30 hours of manual order review per month, relieved sales and management from daily review duties, and improved customer confidence while streamlining fraud operations.

TruTech Tools

Josh Crawley

Sales Manager