Case Study: Dodds Shoe Co. eliminates manual order reviews and increases order approvals with NoFraud

Dodds Shoe Co. gives manual review the boot with NoFraud

Dodds Shoe Co. is a fourth-generation footwear retailer in Laramie, Wyoming, selling sought-after brands like UGG and Nike. Facing heavy fraud targeting, Dodds was manually reviewing about 25% of orders, causing customer friction and costly phone-based verifications. They turned to NoFraud for a friction-free fraud screening solution, including NoFraud’s Chargeback Guarantee.

NoFraud integrated in about 10 minutes and replaced Dodds’ manual review process, boosting the transaction approval rate from 95% to 97.5% (a 2.5% increase), delivering 99.4% instant decisions, eliminating manual reviews, and reducing fraud liability to $0. NoFraud’s service freed up staff for higher-value work, eliminated order delays, and fully protected Dodds Shoe Co. against chargebacks.

Dodds Shoe Co.

Jeff Dodds

Owner