Case Study: Credo Beauty reduces reseller abuse and fraud with NoFraud

Credo Beauty Eliminates Reseller Abuse and Return Fraud, Grows Revenue by 2.6% With NoFraud

Credo Beauty, a leader in clean beauty, struggled with reseller abuse, return fraud, and a surge of chargebacks as its popularity grew. The team was also burdened by manual fraud reviews that took time away from customer experience work. To address these challenges, Credo Beauty turned to NoFraud’s fraud prevention solution.

With NoFraud’s real-time fraud screening and customizable fraud rules, Credo Beauty was able to automatically block abusive reseller activity, reduce return fraud, and prevent chargebacks before fulfillment. The results included a 2.6% increase in monthly revenue, about $8,500 saved each month, and more than 55 hours saved monthly for the CX team, helping Credo improve efficiency while protecting revenue and customer trust.

Credo Beauty

Rebecca Armstrong

Director of eCommerce