Case Study: AutoPets achieves $21K/month revenue lift and drastically reduced chargebacks with NoFraud

Autopets littered with chargebacks no more

AutoPets, maker of the Litter‑Robot, was losing sales and facing rising chargebacks as fraudsters exploited its high‑value ecommerce orders. Relying on gateway AVS filters and time‑consuming manual reviews left AutoPets with up to $20k in monthly chargebacks, canceled orders, and significant customer friction, so they chose NoFraud’s fraud detection and Guaranteed Chargeback Protection to replace their basic gateway filters and manual processes.

NoFraud quickly integrated with AutoPets’ site, using cardholder verification and guaranteed decisions to reduce false declines and allow safe fulfillment of orders previously blocked by AVS. As a result, NoFraud saved AutoPets roughly $70,000 in chargebacks over a year, drove $21,000/month in additional revenue, increased order acceptance by 8.9%, approved 84% of AVS‑mismatched orders, and eliminated about 40 hours/week (~120 hours/month) of manual review work.

AutoPets

Leigh Edwards

Controller & Director of Finance