Case Study: Stephensons improves customer service and contact centre efficiency with Node4’s Cisco Webex solution

Stephensons breaks sales records and boosts customer service with Node4

Stephensons, a fifth-generation family-run catering supplier, faced significant customer service challenges due to its outdated, end-of-life telephony system. The legacy setup caused long customer wait times, dropped calls, and a stressful environment for agents, which resulted in many negative online reviews. To address this, Stephensons partnered with Node4 to implement a modern Cisco Webex Contact Center solution.

Node4 helped Stephensons move from an on-premises system to a scalable, cloud-based contact center with omnichannel capabilities. The results were immediate; the company broke sales records, met all customer service KPIs without hiring additional staff, and saw negative reviews replaced with five-star feedback. Node4's implementation provided valuable analytics and empowered agents, directly contributing to this business turnaround.

Stephensons