Case Study: Forest Holidays achieves 100% reliable booking with Node4 Ltd

Forest Holidays Working With Node4 Has Helped Forest Holidays to Overcome Some Previous Major It Challenges

Forest Holidays, a UK woodland holiday provider with a booking-led website, needed a managed services partner to improve customer engagement, customer service and revenue generation. Their previous provider’s package was too small for their needs and was creating operational issues, so they turned to Node4 Ltd for a better fit, including hosting and support for their customer-facing website and booking portal.

Node4 Ltd implemented a private cloud platform, database software, web services, hosting, resilient internet bandwidth, DDoS protection, security and disaster recovery, all hosted in Node4’s data centre. The move took just minutes, the website became 100% reliable, cabin occupancy rose to 97%, and staff were able to focus on core tasks instead of IT issues, with most bookings now handled online and fewer peak-time phone calls.

Forest Holidays

Nick Danson

IT Systems Manager