Case Study: Essex County Council simplifies SAR processing with Node4 and Microsoft Dynamics 365 Customer Service

Essex County Council cuts SAR handling from up to 90 days with Node4

Essex County Council, one of England's largest local authorities, faced a significant challenge in managing time-consuming subject access requests (SARs) as required by law. Their process was heavily reliant on an outdated internal Microsoft Access database, creating an administrative burden that could take up to 90 days to complete a single request. They sought a modern solution and partnered with vendor Node4 Ltd to implement a Microsoft-based platform to streamline this process.

Node4 Ltd, through its company Tisski, implemented Microsoft Dynamics 365 Customer Service along with a customized accelerator to meet the council's compliance needs. This centralized the entire SAR process into a single platform with SharePoint integration, eliminating the need to switch between disparate systems. The solution implemented by Node4 drastically reduced the administrative burden on the team, saving them significant time and resources, which allowed them to work more efficiently and focus their efforts elsewhere.

Essex County Council