Case Study: English Heritage achieves reliable ERP support with Node4 Dynamics NAV

English Heritage sets the benchmark for ERP support with Node4 after serving 10 million visitors a year

English Heritage, a major UK charity responsible for over 400 historic sites, faced a significant operational challenge when their original finance system partner went into administration. Their previous system lacked integrated stock functionality, creating inefficiencies as the organization prepared to transition into a charity, and they were left without support. Node4 Ltd stepped in to provide continuity by honoring the remainder of the support contract for their Dynamics NAV system.

The solution implemented by Node4 ensured stability and built immediate trust, allowing English Heritage to hit the ground running. The results were so positive that English Heritage renewed their contract and now considers Node4 the benchmark for all their suppliers. The vendor's responsive and knowledgeable support, including maintaining key staff for continuity, gave the business confidence and drove progress, ultimately leading to a highly valued transparent partnership.

English Heritage