Case Study: Clinical Trial Media boosts patient satisfaction with NobelBiz Omni+ and Voice Carrier

Clinical Trial Media boosts patient satisfaction 10% with NobelBiz

Clinical Trial Media, a healthcare company specializing in patient access to clinical trials, faced significant challenges with its VoIP service, including frequent outages and poor call quality that disrupted critical communication. As the company expanded, it needed a scalable and reliable solution from its vendor, NobelBiz, that would also ensure compliance with HIPAA and TCPA standards.

NobelBiz provided CTM with its Omni+ and Voice Carrier solutions, delivering stable VoIP connectivity and a scalable system with proactive support. The implementation resulted in a robust communication platform that eliminated downtime, ensured compliance, and led to a 10% increase in patient connection rates and a significant boost in overall patient satisfaction.

Clinical Trial Media