Case Study: FLO Business Solutions achieves fast, transparent residual payouts and empowered agents with NMI Merchant Central

Empowering Agents, Accurate Payouts: How FLO Scaled With Merchant Central

FLO Business Solutions, an independent sales organization based in Columbia, South Carolina serving 8,000+ merchants, needed a payments-specific platform to replace error-prone spreadsheets and generic CRMs for managing agent residuals and payouts. To build the transparency and operational rigor their “people-first” model demands, FLO adopted Merchant Central from NMI as its primary CRM and residuals management tool.

NMI’s Merchant Central automatically aggregates processor reports, applies agent splits and calculates payouts in a clear dashboard with permissioned agent access, enabling FLO to pay agents “on time, every time — down to the penny.” The solution boosted transparency and agent satisfaction, let FLO scale operations and proactively manage accounts, and supports their growing portfolio; FLO now uses Merchant Central across onboarding, lead management and more, backed by NMI’s platform that powers over $440 billion in annual payment volume.

FLO Business Solutions

Brandon Haile

President and Co-Founder