Case Study: MerchantX (Portland ISO) achieves faster onboarding and expanded revenue with NMI Gateway

How MerchantX Scaled Faster with NMI

MerchantX, an ISO based in Portland, Maine that serves ecommerce and high‑risk verticals, struggled with a legacy gateway that lacked usability, support, and the integrations needed to work with 30+ processors and multiple acquiring banks. Seeking a more flexible, merchant-friendly platform that also offered revenue opportunities, MerchantX evaluated options and selected the NMI Gateway to replace its old solution.

NMI provided the NMI Gateway with 150+ processor integrations, white‑labeling and a suite of value‑added services (invoicing, fraud protection, tokenization) as a reseller partner, enabling much faster onboarding and easier support. As a result, MerchantX now provisions new gateways in about 10 minutes, has onboarded tens of thousands of merchant accounts, increased recurring revenue through add‑on products and commissions, improved customer satisfaction, and regularly wins merchants from larger payment platforms thanks to NMI.

MerchantX

Seth Proper

Founder & Owner