Case Study: LAO boosts support ticket triage efficiency with NLP Cloud

LAO cuts support triaging time by 60% with NLP Cloud

LAO (Laboratoire d'Appareillage Occulaire), a French manufacturer of advanced medical contact lenses, faced a challenge with the time-consuming manual triaging of its patient support requests. To improve productivity, they turned to vendor NLP Cloud and its classification API to automate this process.

NLP Cloud implemented a solution that automatically categorizes each incoming support ticket with labels like "Pre-sales" or "Medical advice." This resulted in a 60% decrease in support triaging time and allowed LAO to address urgent requests more quickly. The customer was also impressed with NLP Cloud's reactive support and affordable pricing.

LAO (Laboratoire d'Appareillage Occulaire)