Case Study: Cengage achieves faster, automated student PII erasure with NIX

Cengage cuts PII erasure from 26 steps to seconds with Nix

NIX helped Cengage, an educational company with an internal Salesforce platform, to automate the manual and time-consuming process of erasing student personally identifiable information (PII) upon request. The challenge involved identifying all PII storage points across Salesforce, building a versatile data structure, avoiding platform limits, and setting up two-way integrations with external systems.

The solution developed by NIX included an intuitive UI for tracking requests and a complex yet maintainable data structure to automate obfuscation. This fully automated process reduced the time spent on each PII erasure request from dozens of minutes to mere seconds, greatly improving efficiency and personal information security for the client.

Cengage