Case Study: a brokerage firm boosts IT efficiency and ROI with NIX’s ServiceNow ITSM implementation

Brokerage Firm cuts ticket resolution time by 30% with Nix

The client, a brokerage firm, was facing budget drain and inefficiency due to a poorly performing and expensive BMC Remedy ITSM module. They engaged NIX to migrate their IT service management processes to the more flexible ServiceNow platform in order to increase operational efficiency and raise ROI.

NIX implemented a comprehensive ServiceNow solution that included automating workflows, optimizing roles, and deploying AI-powered chatbots. This resulted in a 30% decrease in ticket resolution time and over $285k in annual savings for the brokerage firm. The vendor, NIX, helped the client automate 25% of their IT processes and achieve a 27% increase in ROI.

Brokerage Firm