Case Study: One of the World’s Largest BPO Companies reduces time-to-revenue by 66% with Nividous

One of the World’s Largest BPO Companies Improves Time to Revenue by 300%

World’s Largest BPO Company, a provider with 70,000 employees serving one-fifth of the Fortune Global 500, needed to shift from seat-based to transaction-based pricing while preserving margins, SLA transparency, security for unique invoice-processing installations, and support for thousands of concurrent users. To address these challenges the customer engaged Nividous and leveraged a Savvion BPM–based accounts-payable solution.

Nividous built a highly configurable AP framework that automated skill-based assignment, offered 50+ configurable reports for SLA visibility, provided out‑of‑the‑box ERP adapters and email approvals, and supported easy deployment across customers. The client productized the Nividous framework and achieved an 85% reduction in maintenance across 60+ installations, cut time-to-revenue from 12 weeks to 4 weeks (>65% reduction), and realized a 50% increase in top‑ and bottom‑line results.