Case Study: Global Outsourcing Management Consulting and Advisory Firm achieves >90% reduction in contract leakages and 80% improved performance visibility with Nividous

Nividous’ Performance Management Solutions Plug Leakages in Outsourcing Contracts

Global Outsourcing Management Consulting and Advisory Firm, a five-star, global outsourcing management and advisory firm recognized by IAOP, needed to plug value leakages in client outsourcing contracts. Auditing hundreds of contracts and monitoring thousands of SLAs revealed 2–5% leakages and poor performance visibility, so the customer engaged Nividous for an IT-backed performance management solution.

Nividous delivered an integrated governance and performance-management platform—combining Pentaho BI analytics, jBPM process automation and a jack-Rabbit contract repository—with configurable dashboards, contract repository, audit trails and automated vendor workflows. The Nividous solution cut contract leakages by >90%, improved contract-performance visibility by 80% and boosted compliance (audit trail) by 85%.