Case Study: Leading Life and General Insurance Company achieves 85% fewer escalations and 50% reduction in manual effort with Nividous BPM solution

Nividous’ Business Process Management Solution for the Insurance Industry Improves a New Business Underwriting Process

Leading Life and General Insurance Company, a life and general insurer and joint venture of a major retailer and a global insurer, needed to reengineer its new-business underwriting after an earlier BPM implementation by another vendor failed to meet objectives. Facing slow, poorly designed underwriting, multiple integration pain points and a single web interface that delayed new-customer acquisitions, the insurer engaged Nividous to redesign and implement a robust solution.

Nividous delivered a re‑designed Business Process Management (BPM) solution that supports branch activities, data quality checks, manual and rules‑based straight‑through underwriting, policy issuance, exception handling, web‑services integrations with core systems and document management, plus email/SMS notifications and escalations. The Nividous rollout completed without a single production escalation and produced measurable impact: 85% improvement in escalation management, 50% reduction in manual efforts and 80% better visibility across systems.