Case Study: Probus Insurance Broker achieves 85% faster processing time with Nividous

InsurTech Probus Insurance Leverages Robotic Process Automation to Accelerate Process Completion Time by 85%

Probus Insurance Broker, a Mumbai-based InsurTech working with 22+ insurer partners, faced a highly manual policy-renewal operation where staff downloaded, segregated and shared over 3,000 renewal reports across regions, creating backlogs, high error risk and long turnaround times. To address this, Probus engaged Nividous and evaluated Nividous RPA Bots in a proof of concept.

Nividous implemented end-to-end automation—report generation, regional distribution, and automated renewal notifications via WhatsApp Business plus email/SMS—delivering a POC in under one week and full roll-out in less than three weeks. The Nividous solution produced measurable impact: ~85% faster turnaround, 100% accuracy, 60% reduction in operational cost, about 100 hours saved per month, 45% productivity gain and 75% improved visibility, freeing staff to provide more personalized customer service.

Probus Insurance Broker