Case Study: Leading Insurance Firm achieves 95% faster turnaround and 90% reduction in manual effort with Nividous Smart Bots

Insurer uses Nividous Smart Bots to allow Customer Service Automation

Leading Insurance Firm, a provider of retail, commercial, personal and rural insurance, struggled with high volumes of service emails in its Talisma system—about 100 emails daily for processes like payments and renewals—forcing a case manager to spend over four hours a day manually classifying and routing cases. To address this, the customer engaged Nividous and deployed Nividous Smart Bots to automate email handling.

Nividous implemented AI-enabled Nividous RPA/Smart Bots that monitor incoming emails in Talisma, use machine learning to read and classify messages into category folders, and route low-confidence items to an exception folder for manual review. The solution cut process turnaround time by 95%, reduced manual effort by 90%, and improved productivity by 80%; the Leading Insurance Firm is expanding the Nividous deployment to more categories and processes.