Case Study: Edelweiss Financial Services achieves 70% faster report generation with Nividous Attended Bots

Edelweiss Financial Services Automates Reporting Using Nividous 'Attended Bots'

Edelweiss Financial Services, one of India's leading diversified financial services conglomerates, was struggling with slow, error-prone report generation and KYC document workflows that consumed valued resources and hurt customer experience. After initial success with the Nividous Platform, Edelweiss sought to expand automation using Nividous 'Attended Bots' to remove friction across the client lifecycle.

Nividous deployed its Platform and Attended Bots to interact with multiple external websites, legacy systems and emails (including captcha handling and role-based access), encrypt and distribute PDFs, create Salesforce tickets, send automated emails, and provide detailed audit and compliance reporting. The Nividous solution reduced report generation cycle time by 70%, improved process visibility by 65% and cut administrative effort by 80%, accelerating delivery and lowering error risk.

Edelweiss Financial Services