Case Study: Leading Payee Services Provider achieves 67% faster processing and 83% reduction in manual effort with Nividous Intelligent Automation

Automation of Payment Posting Process for a Payee Services Provider in the US

Leading Payee Services Provider, a US payee services firm operating in Ohio and Maryland that offers Representative Payee, Bill Payment and Money Management services, faced a labor‑intensive payment posting process. Their team manually handled roughly 100–150 bill documents per day—sorting, validating complex billing data against the Exact‑GPS System and posting payments—which consumed many FTEs and introduced high error risk. To solve this, they engaged Nividous and implemented the Nividous Intelligent Automation platform.

Nividous deployed RPA bots to retrieve PDFs from AWS, use OCR to classify and extract bill data, present results for reviewer approval in the Nividous Control Center, and post payments in the Exact GPS System with multiple validations (including creating bills, flagging exceptions, and correcting amounts). The bots also process payments (Paper Check, ACH, Shadow), upload CSV summaries to AWS, and notify teams by email. Nividous reports a 67% reduction in processing time, substantial reductions in manual effort (reported between 75–83%) and marked efficiency gains, freeing staff for higher‑value work and improving accuracy.