Case Study: Large Healthy Meal Delivery Service Company achieves 90% process automation and 60% faster turnaround with Nividous

Automation of Medicaid Member Intake Process with Real-Time Eligibility Verification, Authorization and Data Entry

Large Healthy Meal Delivery Service Company, a provider of nutritious ready-made meals for Medicaid recipients and others with special dietary needs, struggled with over 2,600 daily intake requests processed manually by 20 FTEs. The intake workflow involved extracting 50+ variable fields from unstructured referrals and emails, performing state portal eligibility and authorization checks, and entering data into NetSuite — a slow, error-prone process that caused delays and led to meals being delivered to ineligible members. To address this, the company engaged Nividous and deployed the Nividous Intelligent Automation Platform.

Nividous automated the end-to-end intake using its native RPA, AI and GenAI capabilities: an LLM categorizes and extracts email data, RPA bots perform real-time eligibility and authorization checks on state portals, and validated records are pushed into NetSuite, with automated task creation for missing fields. Nividous’ solution delivered measurable impact — 90% of the process automated, 60% improvement in turnaround time, and an 80% reduction in manual effort — reducing errors, minimizing financial losses, and speeding member onboarding.