Case Study: Market-Leading Specialty Infusion Provider achieves 75% faster document processing and 85% productivity improvement with Nividous

Automating Patients’ Document Management for a Leading Healthcare Specialty Infusion Provider

Market-Leading Specialty Infusion Provider faced a time-consuming, error-prone manual process for sorting bulk patient documents and updating records in their EMR, which reduced staff time for patient care. To address excessive paperwork, multi-page and sometimes handwritten documents, and the risk of delays from manual errors, the customer engaged Nividous and its intelligent automation platform with proprietary native Intelligent Document Processing (IDP) capabilities.

Nividous deployed bots that split and classify pages using ML, extract data, present it in a maker-checker review screen, group pages by patient and document type, and upload or create records in the EMR. The Nividous solution delivers over 94% extraction/classification accuracy, processes up to 3,000 pages a day, accelerated completion time by 75% and improved productivity by 85%, while supporting handwritten documents and easy scalability.