Case Study: Leading US-Based Mortgage Company achieves 40% revenue growth with Nividous BPMS platform

Accelerating Revenue Growth with an Automation Program for a Mortgage Services Provider

Leading US Based Mortgage Company, a 25+-year mortgage services provider, faced rising volumes and a legacy loan-origination system that slowed onboarding, reduced responsiveness to regulatory change, hindered exception handling and transparency, and drove up audit and staffing costs. To address these challenges the company engaged Nividous to modernize operations with an advanced BPMS platform and automation program.

Nividous implemented a BPMS that automated 40+ manual processes and now executes 33 million steps automatically, cutting training and onboarding needs and enabling low-cost offshore/nearshore staffing. The Nividous solution delivered dramatic outcomes: 75% cost savings for employee onboarding, 80% reduction in processing time, a 40% revenue increase, 95% quality improvement, award recognition (WFMC) and substantially higher task throughput.