Case Study: Large Prominent Eyecare Group achieves 90% error reduction and saves 400+ staff hours/month with Nividous

A Prominent Eyecare Group Utilizes Nividous RPA Bots to Automate Over 20 Business Processes

Large Prominent Eyecare Group, a business support services company managing 286 clinics across 35 states, faced a heavy backlog of manual work—receiving and submitting roughly 7,000 claims per month and verifying about 10,000 claims—leading to human errors, slow turnaround times, and excessive staff effort. To address this, the group partnered with Nividous and deployed Nividous RPA Bots and the Nividous Intelligent Automation platform.

Nividous implemented RPA bots to automate more than 20 cross-functional processes (claims submission and verification, inventory updates, and administrative tasks), integrating with the client’s legacy systems. As a result, Nividous helped the customer save over 400 staff hours per month, improve turnaround time by 65%, eliminate about 90% of human errors, and automatically handle 7,000+ submitted and 10,000+ verified claims monthly.