Case Study: Leading Group of Hotels and Casinos achieves 80% faster credit approvals and 90% improved data accuracy with Nividous' Bizagi solution

A premier group of hotels and casinos digitizes its entire credit approval process using Bizagi

Leading Group of Hotels and Casinos sought to simplify and digitize its manual, multi-approver credit approval process for casino patrons. The existing workflow relied on multiple external systems, had no end-to-end tracking, poor audit controls, frequent manual errors, no reporting, and information leakage during shift handovers—so the customer engaged Nividous to modernize the process using the Bizagi Platform.

Nividous delivered a dynamic, user-friendly solution on Bizagi with automated process forms and validations, a configurable approval-routing matrix, shift-handover automation, real-time integrations with the patron database and central checking system, single-click reporting, and automated email notifications. The deployment produced measurable benefits: 75% improved process visibility, 80% faster turnaround time, and 90% enhanced data accuracy.