Case Study: Leading Life Insurer achieves 95% reduction in human effort and 90% better auditability with Nividous RPA

A Leading Life Insurer Automates its Auto Termination Pay-Out Process Using Nividous RPA Bots

Leading Life Insurer Company, a rapidly growing life insurance firm with a presence in over 1,000 cities and access to a network of 50 million customers, faced a time-consuming, error-prone auto-termination pay-out process that required manual mining of a 600k-entry file, filtering 600–1,000 policies daily, cross-checking bank details across systems, and performing repetitive quality checks in Excel. To address these challenges the company engaged Nividous and its Nividous RPA Bots to automate the workflow.

Nividous developed and deployed RPA bots within weeks to extract data from multiple systems, apply rules-based filters, perform quality checks, send automated emails for exceptions, and trigger customer SMS updates. As a result Nividous enabled 100% data accuracy with the team handling only exceptions, 95% reduction in human effort, under 10 minutes average exception handling, and 90% better auditability, while automated notifications improved visibility and cut customer service inquiries.