Case Study: A Leading Life Insurance Company achieves automated onboarding, 60% FTE reduction and 50% fraud reduction with Nividous Smart Bots

A Leading Life Insurance Company Uses Nividous Smart Bots to Automate its Customer Onboarding Process

Leading Insurance Company, a major life insurer with over 50 million customers, faced a labor-intensive customer onboarding process where field agents submitted 500+ records daily that had to be transcribed, verified and reconciled centrally, creating delays and high fraud risk. To address real-time mobile data capture, document verification and fraud detection, the customer engaged Nividous and deployed Nividous Smart Bots with native machine learning and intelligent OCR on agents’ Android devices.

Nividous implemented smart bots that perform OCR, facial authentication, liveliness detection, photo-to-KYC comparison, and real-time validation and workflow-driven human review, enabling data entry at the point of origin and omnichannel mobile engagement. The Nividous solution automated 75% of process tasks, reduced FTEs by 60%, cut fraudulent data by 50% and improved data accuracy to over 90%, delivering faster, more secure onboarding.