Case Study: Leading Life Insurance Company achieves 50% faster underwriting and 6,000 monthly staff-hours saved with Nividous Smart Bots

A Leading Life Insurance Company Automates Underwriting Process of New Business Proposals Using Nividous Smart Bots

Leading Life Insurance Company, a large insurer with more than 50 million customers, faced a highly manual, time‑consuming underwriting workflow for new business proposals. Twenty‑five full‑time scrutinizers were required to compare application data against internal systems and identity documents, leading to tedious validations, frequent human errors, rework, rising operational costs and a risk of SLA breaches; the vendor engaged to address this was Nividous, using its RPA and Smart Bots.

Nividous implemented an end‑to‑end automation using Nividous RPA Bots to fetch applications and documents and Nividous Smart Bots with Computer Vision OCR to extract data, with RPA handling validations, change‑request actions, approvals and escalations. The solution reduced turnaround time by over 50%, saved about 6,000 staff‑hours per month, cut FTEs from 25 to 5 (now focused on exceptions), eliminated manual errors and increased throughput/business value by 75%.