Case Study: A Leading Healthcare Provider achieves 90% reduction in manual effort for Revenue Cycle Management with Nividous' Intelligent Automation Platform

A Leading Healthcare Provider Automates its Revenue Cycle Management and Reporting System through the use of Nividous’ Intelligent Automation Platform

Leading Healthcare Service Provider, a multi-location organization with a 70+ year history, faced an inefficient, error-prone Revenue Cycle Management (RCM) process with heavily manual steps including Patient Report Indexing, Claims Submission, Payment Posting, Eligibility Verification, and the daily manual generation of 20+ practice reports. To address these challenges, the customer partnered with Nividous and leveraged the Nividous Intelligent Automation Platform (RPA) to examine and modernize their RCM workflows.

Nividous implemented RPA bots to automate patient medical report indexing to the EMR, claims submission, payment posting, eligibility verification, lab imports, and comprehensive practice reporting with a dashboard that delivers AR, outstanding claims and denial metrics across 10+ offices and 240+ insurer providers. As a result, Nividous delivered a 90% reduction in manual efforts, 80% of processes automated, and a 67% reduction in FTEs, while improving report availability and the patient/provider experience through timely EMR test information and automated dashboards.