Case Study: Asia Leading Financial Services Provider achieves 30-minute instant credit card issuance with Nividous

A leading financial services provider in Asia achieves 30-minutes instant credit card issuance using Bizagi

Asia Leading Financial Services Provider, a diversified group of more than 30 businesses offering credit, banking and related services, faced an aging front- and back-office technology stack that relied on discrete systems and manual verification, lacked multi-channel and mobile application support, and could not track bottlenecks — yet needed to issue credit cards within 30 minutes while meeting security requirements such as document watermarking. Nividous (using Bizagi) was engaged to address these operational and agility challenges.

Nividous implemented an end-to-end automated credit card lifecycle using Bizagi, adding mobile task support, escalation workflows, custom widgets for document watermarking, and integrations with telemarketing, web portals, AS400, external credit trust systems and SharePoint for document management. The Nividous solution delivered measurable impact: instant credit card issuance within 30 minutes, a 50% improvement in approval/rejection TAT and a 90% improvement in process visibility and reporting.