Case Study: Leading Eyecare Group achieves 95% task automation and accelerated claim payments with Nividous platform

A leading eyecare group automates claims verification and submissions with Nividous platform

Leading Eyecare Group, a market-leading eyecare organization with arrangements across 40+ carriers and hundreds of insurance plans, faced slow, manual claim processing: staff had to pull submission details from a legacy app, verify eligibility on carrier sites, populate web forms, and update multiple systems — creating delays in patient communication and insurance payments. To address this, they engaged Nividous and its Nividous platform to automate claims verification and submissions.

Nividous implemented Bots that retrieve claim data from the legacy interface, log in to carrier websites to verify eligibility, populate and submit carrier forms, and update statuses across internal systems — improving visibility for doctors and patients. As a result, Nividous automated 95% of manual tasks, achieved 100% claim data accuracy, and delivered over an 80% improvement in claim payment cycle efficiency, while the platform has been expanded across the enterprise.