Case Study: A Leading Bank in India achieves a 45% reduction in process handling time with Nividous Platform

A Leading Bank Deploys Nividous Platform to Automate Bank Guarantee Closure Process

Leading Bank in India, a fast-growing bank servicing over 6.5 million customers across 300+ branches and outlets, faced a labor-intensive, error-prone bank guarantee closure process that required manual transcription between disconnected legacy systems, manual verifications, and generation/distribution of notice letters. The bank chose Nividous and its Nividous platform to provide a cost-effective, rules-driven automation solution to reduce turnaround time and accelerate customer communications.

Nividous deployed the Nividous platform with RPA Bots to automate the end-to-end bank guarantee closure workflow—running scheduled or on-demand reversals, generating termination letters and emails, and producing detailed audit reports. The implementation delivered measurable impact: 45% reduction in process handling time, 50% reduction in operational cost, 80% improved compliance, and automated customer communications with 100% accuracy, significantly improving visibility and productivity.