Case Study: A Leading Fastest-Growing Bank Achieves 50% Operational Cost Reduction and 45% Faster Processing with Nividous

A Leading Bank Deploys Nividous Platform to Automate Bank Guarantee Closure Process

Leading Fastest-Growing Deploys Bank, a major Indian bank serving over 6.5 million customers across 300+ branches and outlets, faced a labor-intensive, error-prone bank guarantee closure process that required manual transcription between disconnected legacy systems and multiple manual verifications. The bank selected Nividous and its Nividous platform to provide a cost-effective automation solution aimed at reducing turnaround time and accelerating customer communication.

Nividous deployed the Nividous platform and RPA Bots to automate the end-to-end bank guarantee closure workflow—running rules-based automations across systems, scheduling or triggering on-demand reversals/closures, and producing detailed audit reports for better compliance and visibility. The Nividous implementation produced measurable impacts: 45% reduction in process handling time, 50% reduction in operational costs, 80% improved compliance, faster customer notifications, and fully automated, 100% accurate generation and distribution of termination letters and emails.