Case Study: A Leading Automotive Company achieves 90% reduction in manual effort for exchange bonus claims with Nividous Smart Bots

A Leading Automotive Company Automates Processing of Exchange Bonus Claims Using Nividous Smart Bots

Leading Automotive Company faced a slow, manual exchange bonus claim process where field sales reps uploaded multiple documents (driver license, registration, invoice, insurance) and back-office teams manually extracted data, entered it into the DMS, and performed error-prone reviews—resulting in frequent rework, SLA misses and over 30% of cases requiring audit. To address this, the company engaged Nividous and its Hyperautomation capabilities, including Nividous Smart Bots for on-device data capture and OCR.

Nividous implemented an integrated workflow with Smart Bots that extract and autofill data from mobile-captured documents, present verified submissions to reviewers, trigger automated notifications, and populate the DMS; a configurable 10% audit sampling was retained. The solution automated end-to-end processing, eliminated about 90% of manual effort, reduced errors by more than 80%, improved turnaround time by over 95%, and freed knowledge workers for higher-value tasks. Nividous also provided dashboards for ongoing process insights.