Case Study: Leading Mortgage Company achieves automated pre-qualification and faster customer response with Nividous

A Growing Mortgage Company Automates Pre-Qualification of New Loan Applications

Leading Mortgage Company, a full-service mortgage provider, faced slow, manual pre-qualification of new loan applications that required staff to validate documents and enter data into the loan origination system — often during early morning or late-night hours to avoid delays. To address this, they engaged Nividous and used the Nividous platform to automate the pre-qualification workflow.

Nividous implemented a Bot that monitors unread emails hourly, extracts applicant data from linked forms, completes pre-qualification in the desktop loan system, sends immediate stakeholder notifications and a daily status report, and handles exceptions with custom emails. The Nividous solution freed staff for higher-value work and delivered measurable benefits: 30% reduction in human errors, 40% improved process turnaround time, and 85% faster customer communication.