Case Study: KISSmetrics achieves 10x faster contract turnaround with Nitro Cloud

Kissmetrics Accelerates Growth with Nitro Cloud

KISSmetrics is a San Francisco–based SaaS customer analytics platform that ties user activity to individual customers. After doubling revenue and headcount, the company faced a surge in paperwork that threatened to slow sales and recruiting; leadership needed faster, paperless workflows to enable teams to do more, shorten contract and offer turnaround, and improve organization and accessibility.

KISSmetrics implemented Nitro Cloud for document sharing and e-signatures, using real-time alerts to track when recipients view, comment or sign documents. Adopted across sales, recruiting and leadership, the solution cut steps like printing and scanning, saved 10–15 minutes per deal, delivered a 10x improvement in signature turnaround, roughly $3,000/year in productivity and paper savings, and made signing easier for customers and new hires.

Kissmetrics

Rossi Khoung

Director of Sales