Case Study: United Fiber boosts broadband provisioning efficiency with NISC

United Fiber launches broadband services for 5,000 members with NISC

United Fiber, a telecommunications subsidiary of an electric cooperative, faced operational challenges due to the rapid and unexpected success of its broadband deployment. The manual processes for provisioning new services and tracking leads created inefficiencies. Partnering with their long-term technology vendor, NISC, they sought a unified software solution to manage these growing pains, specifically looking to integrate their iVUE platform with new broadband functionality.

NISC implemented its iVUE Connect Service, which provided a unified platform for auto-provisioning triple-play services and integrated lead management with its LeadAgent solution. This eliminated manual, swivel-chair processes, dramatically increasing operational efficiency. For United Fiber, the results were significant; they exceeded their initial success target of 2,700 connections, growing to serve 5,000 broadband members and a total telecommunications customer base of 6,000. The solution from NISC provided a single view of each member, enabling more professional and efficient customer service.

United Fiber