Case Study: Twin Lakes boosts billing efficiency and customer experience with NISC SmartHub Order Management

Twin Lakes cuts billing processing from 2–4 days to 1 day with NISC

Twin Lakes, a rural broadband service provider in Tennessee, faced challenges from fragmented software systems that caused data mismatches, operational inefficiencies, and a poor customer experience. To integrate their billing, sales, and operations, they partnered with vendor NISC to implement its integrated SmartHub Order Management solution.

The solution from NISC unified Twin Lakes' systems, eliminating manual handoffs and enabling automated workflows and customer self-service. This resulted in significant efficiency gains, such as reducing the billing process from several days down to just one. Measurably, NISC's platform helped Twin Lakes scale dramatically, converting 60,000 fiber customers and tripling revenue without increasing their back-office order processing workforce.