Case Study: South Central Rural Telecommunications Cooperative streamlines service and customer support with NISC SmartHub and iVUE AppSuite

South Central Rural Telecommunications Cooperative boosts WiFi adoption 10% in month one with NISC

South Central Rural Telecommunications Cooperative (SCRTC) faced the challenge of integrating its disparate, aging business systems to improve internal efficiencies and enhance the customer experience. With critical in-house programming knowledge retiring, SCRTC sought a modern solution to streamline processes like accounting, customer support, and service provisioning without overburdening its staff. They turned to vendor NISC for its integrated software applications.

NISC implemented its SmartHub and iVUE AppSuite solutions, which integrated SCRTC's key business components and provided customers with a self-service portal for billing, Wi-Fi management, and ordering. The results were immediate, with over 10% of the customer base using SmartHub within the first month without any formal promotion. The solution dramatically improved operational efficiency, eliminating manual processes for technicians and provisioning, and provided the co-op with unprecedented data to better serve its members.

South Central Rural Telecommunications Cooperative (scrtc)