Case Study: Range Telephone Cooperative achieves streamlined operations and better customer self-service with NISC

Range Telephone Cooperative saves 60+ hours a month with NISC

Range Telephone Cooperative, a telecommunications provider serving Montana and Wyoming, faced significant operational inefficiencies after growing into a conglomeration of four separate companies. Each entity operated on its own distinct software systems for accounting, plant records, and billing, which forced staff to perform all tasks manually across multiple platforms. To overcome this challenge, the customer partnered with vendor NISC to implement its integrated enterprise software solutions for accounting and operations.

By implementing NISC's single, unified system, Range Telephone was able to automate manual processes, consolidate its four companies under one brand, and achieve substantial time savings. The solution from NISC also enabled the introduction of automated self-service tools for customers, including online bill pay and service upgrades. The results were immense efficiencies, with an estimated savings of at least 60 hours per month on administrative tasks, leading to reduced staffing costs and a significantly improved bottom line.

Range Telephone Cooperative