Case Study: Pedernales Electric Cooperative achieves cost savings and operational gains with NISC iVUE enterprise system

Pedernales Electric Cooperative cuts costs and streamlines service with NISC after a 3-year iVUE rollout

Pedernales Electric Cooperative, the largest electric distribution cooperative in the United States, faced challenges managing rapid membership growth alongside high consultant, paper, and third-party integration costs. They sought an easy-to-use enterprise system to reduce operational costs and improve member services. They partnered with NISC to implement NISC's iVUE enterprise system.

The solution from NISC involved a major deployment of the iVUE software, supported by a dedicated onsite project liaison. NISC developed new practices, like ensuring support staff were available in all of PEC's district offices, which have since become standard. The results included significant cost savings and operational gains for PEC, with high satisfaction from both employees and members. NISC credits the partnership with helping refine their processes to better serve large members.

Pedernales Electric Cooperative