Case Study: Newport Utilities achieves greater efficiency and customer convenience with NISC Enterprise

Newport Utilities unifies 25,000 customers with NISC Enterprise

Newport Utilities, a municipal utility serving Tennessee, faced operational complexity due to its disparate systems for electricity, water, wastewater, and broadband services. Their departments were entirely independent, lacking integration, which created challenges for billing, operations, and customer service. To address this, they became a member of NISC and implemented its integrated enterprise software system.

The NISC solution integrated all aspects of the utility's business, streamlining processes and consolidating multiple customer accounts into one. This significantly improved internal efficiency and the customer experience, notably through the SmartHub payment portal. The utility further increased efficiencies by migrating to NISC's cloud-based platform, iVUE Connect, which saved employees an enormous amount of time and eliminated the need for multiple third-party vendors, saving money and improving security.

Newport Utilities