Case Study: Nemont Telephone Cooperative achieves faster reporting and improved workflows with NISC integrated mapping and staking

Nemont Telephone Cooperative improves mapping workflows with NISC, backed by 108 support tickets

Nemont Telephone Cooperative, Inc. faced significant challenges due to disconnected mapping systems and their subscriber information platform. This separation made federal and state grant reporting a slow, manual, and error-prone process, created departmental silos, and hindered engineering workflows. Seeking a change, Nemont partnered with NISC to integrate NISC's Mapping and Staking solution with their existing NISC Service subscriber platform.

The integrated solution from NISC unified Nemont's systems, breaking down information barriers. Results included dramatically faster and more accurate federal reporting, eliminating the risk of fines, and new seamless engineering workflows that improved customer service visibility. The staff gained confidence in data accuracy and solved long-standing communication problems. NISC's partnership was critical, with tailored support ensuring the tools met Nemont's specific needs, setting a foundation for future projects in fiber deployment and outage management.

Nemont Telephone Cooperative, Inc